Frequently Asked Questions

How do you choose the dress styles you offer?

Our in-house experts are on the pulse of bridal fashion, scouring the latest trends and styles. Once we pinpoint a specific vision, a design team works together to develop a dress. When a sample dress is complete, a quality control expert examines the dress to make sure the style suits the fabric that's been chosen, and that the original style we're looking for is properly represented. Then, the design team works with a fit model to see how the dress drapes and moves on a real person. The fit and detailing of the dress may change many times during this process. Once the experts and the design team are pleased with the quality and fit of the dress, it's added to our selection of available dresses.

How long does it take to make my dress?

It will take approximately 40-45 days for you to receive your dress after we have received and confirmed your order. As soon as it leaves our facilities, we will send you a notification, which will include the name of the carrier and a tracking number.

Where are your wedding dresses photographed?

We're glad you asked! All the wedding dress photographs you see on our product pages were shot in our studios. Our models are wearing the actual dresses our seamstresses have produced.

Will my dress look just like the photograph?

Yes, but it will be sewn to fit your body type, and the fabric type and color will differ if you've requested such alterations. The quality of the fabric, and the skill put in by the seamstresses, will be the same.

My wedding is in two weeks. Help! Can I get my dress quicker?

True beauty, like true love, simply cannot be achieved ASAP. We don't use warehouses. We make each dress by hand. This detailed work takes time to execute, but the results are well worth the wait. Unfortunately, this means we cannot ship dresses on a rush basis.

Where can I try on your dresses?

We’re glad that you asked! Presently, SimplyBridal only sells dresses online. However, we just launched a showroom in Los Angeles, California. Sign up for our newsletter to stay updated on special events!

I ordered the wrong dress. Can I cancel my order?

Certainly! You will receive a full refund on orders cancelled within 48 hours, after which there may be a processing fee. For full details, please see our returns and exchanges policy.

What is your return policy?

All items are returnable, but our dresses may be subject to a 20% restocking fee. We’ll also cover the return shipping and refund the initial shipping costs for all returns.

How do you keep your prices so low?

Simply Bridal started with a basic idea of helping the bride, not the middleman. By combining design, production, and distribution under one roof, we are able to create wedding gowns with outstanding quality in fabric, materials, and fit.

What payment methods do you accept?

SimplyBridal accepts most major credit cards, including Visa, MasterCard, American Express and Discover. Your payment is secure, as McAfee and VeriSign monitor our site. We also accept PayPal.

Can you ship anywhere? What carriers do you use?

We can ship your dress to you, anywhere on the globe. We ship via DHL, FedEx, EMS or UPS.

How will my dress be prepared for shipment?

After your dress is complete, we'll turn it inside-out to prepare it for shipment. Sending your dress inside-out will ensure that the delicate lace and beadwork is not disturbed in transit. Your dress will be placed in a garment bag, to protect it from moisture, and then placed in a sturdy box for shipment.

Will my dress be ready to wear when it arrives?

It depends. Some fabrics tend to wrinkle when they're folded for shipment. Some fabrics are designed to handle this sort of treatment and snap to their stunning best right out of the box. To be safe, you should plan have the dress professionally steamed before your wedding day.

What if I need alterations?

While we make your dress just for you, based on your measurements, it's possible that you'll need a final fitting before your big day. Please see our alterations page for more information.

Do you guarantee your dresses?

You bet. We're certain you'll absolutely love your dress from Simply Bridal, and we'll back that up with a 100% guarantee. If an item is damaged, defective, or incorrect we will issue a full refund; please send us an email message at info@simplybridal.com within 30 days of receipt. We'll send you a packing label. Then, you can ship the dress to us at no cost to you. Once we've had a chance to inspect it, we'll issue you a full refund.